The Patient Said
My expectations were greatly exceeded by all staff involved at this clinic. I was thoroughly impressed with the overall positive attitude of the staff. From security, to front desk reception, all of the way through to the nurses and the doctors.
The clinic staff performing the surgery were methodical and attentive to my needs and requirements at all times. On the day I arrived late. However the clinic staff were kind enough to disperse my concerns and acknowledged it only as formality.
Once I entered the surgical operative room. I was clearly apprehensive, to the point I had to catch my breath a few times. Especially at the time of the hair shaving and then looking in to the mirror. I came face to face with the reality of the true extent of my hair loss, having grown my hair long for years to cover up most of the crown area, as well as wearing a hat for many years. Nonetheless, the doctor was swift in his action to make e feel comfortable and constantly reassured me that this is common and that I will revive my lost of after 1 year.
During the operation, the initial stages were moderately painful. The injecting of the numbing agent was the most difficult hurdle to overcome for me. But if you have to travel on a 4 hour flight as myself, then 5 mins of pain is clearly worth it!
The nurses perfoming the operation spoke very little English, however this was not much of an issue. they are able to communicate at a basic level of English, enough to understand if you want to go to the toilet, or want a drink, or even if you would like to express pain, as in my case was many times. Nevertheless, if you do have serious concerns that you want to express, just ask for other staff members who can speak fluent English. If however English is not your native tongue, then staff here are also able to speak a number of many other languages.
The treatment was swift and detailed. I was clearly able to communicate my objectives to the doctors and my perceived outcome. Upon diagnosing the hairline. The doctor promptly decided for 4000 grafts and made it clear that there will be ample grafts remaining for further operations in the future if needed. I had my crown and middle of my head covered, so enough grafts remaining for the temples, no doubt.
The clinic is very well maintained, it is clean hygenic and boasts a high level of service.
